Frequently Asked Questions

Frequently Asked Questions about Ordering

1. Can I order over the telephone?
Yes, you can place your order on the phone. Please contact at the Telephone number provided in the contact us section, and a member of our team will be able to take your order on the phone. Please note for all high value Order we need proof of IDs of Name, Address, and the card used for payment. This could be provided by faxing us one of the following documents like Phone Bill, Electricity Bill, Bank account Statement. We require this information before your order processed to prevent any fraudulent purchases.

2. Can I order multiple items?
Yes you can choose multiple products at any time during shopping, by simply clicking on continue shopping on the shopping basket page.

3. How do I know you have got my order?
On completion of your shopping with www.RandS Gifts.com, you will receive an email from us at the email address provided in the summary page, confirming the order has placed successfully, with the order number and the order details.

4. What if I do not receive an order confirmation by e-mail?
Please contact us at by email in the contact us section or phone us at

You can call us at the following two numbers from USA, Canada and UK for all your order inquiries 24 Hours a day, 7 Days a week.
* (+44) 0203 0123 126 (For UK Customers ) (For UK Customers )
* 1-646 200 5888 (For USA and Canada Customers)
* 0092 321 6837 490 (For Pakistan Customers)

5. Can I cancel / amend my order?
Send a reply to our confirmation e-mail, or send your own e-mail by filling up the inquiry form in the Contact us section and one of our customer service consultants will get back you as soon as possible.

You can call us at the following two numbers from USA, Canada and UK for all your order inquiries 24 Hours a day, 7 Days a week.
* (+44) 0203 0123 126 (For UK Customers ) (For UK Customers )
* 1-646 200 5888 (For USA and Canada Customers)
* 0092 321 6837 490 (For Pakistan Customers)

Stating your desire to cancel/amend with order No. We regret we cannot amend or cancel orders after processing.

6. How do I re-order?
To place a new order please visit our website at www.RandS Gifts.com or contact us at 0203 0123 126 .

7. Can I pre-order in advance?
We will accept orders up to 3 month in advance.

DELIVERY

1. Do you deliver on Sundays?
Deliveries are available from Monday – Sunday. Extra charges may apply for deliveries of special requests, outskirts of local cities. Please contact us at by completing the general inquiry form on contact us section, if unsure before placing an order.

2. Can I specify a timed delivery?
We do not guaranty timed deliveries. All our deliveries are carried out between 11AM - 08PM PST. For more information or special requests about timed deliveries please contact our customer support team provided in the contact us section.

3. What times are deliveries made?
Our normal delivery times are from 11AM - 08PM according to Pakistan's Standard time. Due to the Geographical restrictions we do not commit timed deliveries to our customers.

4. What happens if the recipient is not home?
Customer contact number including full dial code and the Mobile number is required to arrange a time for delivery shall the customer is not available. Every effort is made to make the delivery possible on the date requested as most of our products delivered are perishable, and its not possible for us to store the product in controlled temperature environment.

Due to the nature of the products like Cake, Flowers, Mithai(Sweet), Fruits, Perfume, Gift Combos, Chocolates, Personalised Gifts, Meals(Burger, Hot Snacks, Pizza, Fried Chicken) etc if the recipient is not available at his/her home/office we will deliver the order to the reception/gatekeeper/next door neighbor/ of such locations, and the signature of any person authorized to accept the delivery on behalf of the Recipient/Organization shall be accepted as proof of delivery.

5. How much is delivery?
www.RandS Gifts.com is provides free delivery in Major cities of Pakistan like Karachi, Islamabad, Lahore, Rawalpindi, Faisalabad, Sialkot, Mirpur Azad Kashmir, Peshawar, Gujranwala, Multan, Bahawalpur, Jehlum etc.

6. How can I confirm if my order has been delivered?
Once your order has confirmed receipt by our Delivery Department, we will than send you a confirmation email confirming that your order has been delivered to the requisite address.

7. What do I do if my order has not been delivered?
Most of the orders are delivered after 5pm. Our normal delivery times are between 11AM - 8PM. Please wait until after 8pm as deliveries can be made until that time. If this does not help please contact us at Customer Services or speak to one of our customer services member who will be able to assist you in resolving the issue.

8. Can you deliver to Hospitals or Offices?
Yes but please include full address and any additional information that helps in effective delivery including the customers full home or office or hospitals address with contact number.

Hospitals
Please add Department, Ward No, Room No, ward contact No.

Offices
Please include office name, block name (if any), floor no, and office contact number, working hours.

Due to the nature of the products like Cake, Flowers, Mithai(Sweet), Fruits etc if the recipient is not available on his/her desk we will deliver the order to the reception of such locations, and the signature of any person authorized to accept the delivery on behalf of the organization or customer shall be accepted as proof of delivery.


10. Do you deliver in local villages?
We are covering all major cities of Pakistan including some local villages and outskirts of major cities of Pakistan. To view all cities we cater for view please select location for deliveries on the home page or select Pakistan deliveries to view all local villages we can deliver.

PAYMENT & SECURITY
1. What payment cards do you accept?
We accept all major credit cards and Debit cards including Visa, Master Card, Amex, Maestro, Solo, Visa Electron, Delta etc. please view secure shopping for more information.

2. When is payment taken?
Your card will be charged once you make payment through one of the available

Payment options. Full payment of all products purchased is required before we dispatch the order. Late payments might result delays in your orders to be delivered.

3. Can I request a receipt?
Once you make a payment you will receive an email from contact@randsgifts.com confirming the order been placed successfully, followed by an email from the payment service provider, confirming the payment has been made successfully.

4. Is your site secure?
www.RandS Gifts.com is a secure website. Every time you enter an area of the site that has or requires sensitive information such as your credit card details, an icon at the bottom of your browser window will appear that will take you to a secure payment gateway.

We do not store your payment details at all, digitally or otherwise. The address details are retained for ordering purposes only. Payment authorization is through a real time credit card processing system provided by Secpay and PayPal. We do not store your payment details after the payment has been processed.

5. Are my credit card details safe?
We do not hold any credit card information on our site. Once the customer has selected the products they want to order, and confirm checkout, they than transferred to a secure online payment service provider like Secpay, 2CO, or Paypal.

PRIVACY
1. Will my information be sold to third parties?

All customers information are kept secure and we do not exchange information to any third parties.
 

2. Will my details be used for marketing?

We only send occasional newsletter emails regarding promotional activities or new products. You can unsubscribe those emails at any time by clicking the unsubscribe link at the bottom of the emails or you can email us by using the inquiry form in the contact us section.

CUSTOMER SUPPORT
1. Where can I read about what other customers say?

Please feel free by completing the feedback form about your experience with us. Your views are valuable to us, that plays a major part in forming and improving policies about product quality and services. You can read more in the testimonial section about what our customers say about us.

2. How will you contact me in case of problems?
We will contact you either by email or phone shall we need any information about your order, or if we encountering any problems in getting your order delivered to the required destination. Please make sure you always provide us with your full delivery address including home and mobile contact number and email address.

3. What do I do if I think there is a problem with my order?
You can always contact us either by phone, or email, shall you require at any time, and we will try to resolve any issue related to your order. Please visit contact us to find out more about how to contact us.

4. How do I make a complaint?
At www.RandS Gifts.com we are fully committed to provide you the best quality product. And we ensure that product reached to our customer with high quality and freshness.

If for any reason you are not fully satisfied with the product received in terms of its quality or if the product received is damaged or faulty, please inform us within 24hours after receiving the product.

Complaints on perishable products like Cake, Flowers, Mithai(Sweet), Fruits etc cannot be investigated if made later than 24hours following the date of delivery and www.RandS Gifts.com will not be responsible for refunds and products will be non returnable.

For all other complaints received, www.RandS Gifts.com will investigate the complaint and will try to respond within 5 working days from the date complaint was made. www.RandS Gifts.com in the meantime will keep you update regarding the progress of the complaint, and will welcome your feedback and can be contacted by email.

If after investigation www.RandS Gifts.com are satisfied that your complaint is genuine, we will be happy to replace the product or give a full refund.

If your question is not answered here please complete the inquiry form in the contact Us section with your name, contact number, and brief inquiry and we will get back to you as soon as possible.